Product support
Account, invitation, subscription, notification or feature help.
Support
Help with accounts, invitations, subscriptions, notifications and learning features.
Privacy
Privacy rights, data access or deletion requests.
Delete your account →FAQ
Quick answers
My partner invite isn't working. What next?
Check that you entered the complete code. If it expired or was used, ask your partner for a new invitation. If the issue continues, send support the error message. Don't share your invite code publicly.
Why am I not receiving notifications?
Check ROYU's notification permission and Focus settings in iPhone Settings, then review your Together Inbox notification preferences in the app.
How do I manage my subscription?
Open Apple subscriptions with the Apple Account that made the purchase to manage or cancel it. If a purchase is missing, use Restore Purchases in ROYU. Deleting an account does not cancel the subscription.
What can I do offline?
Read bundled official lessons and study personal words already downloaded to your device. Reviews save locally and sync when you reconnect. Initial setup, partner interactions, AI, league updates and shared results require internet.